Damages and Returns

Here at Discount Porcelain Superstore we want you to love your Paving, if not we accept returns upto 7 Days.

Please note we can only accept returns on your full order quantity.

We Can not issue a Refund On

– Part orders or leftover tiles

– Unboxed or damaged tiles

How To Return Your Order

We can only accept unopened returns in the same packaging as you have received them in, including shrink wrapping and pallet straps.

All returns must be arranged by the customer.

All refunds will be subject to the deduction of the delivery cost of your order.

All refunds will be subject to a 20% restocking fee. 

Damages

At Discount Porcelain Superstore we pride ourselves on our professionalism and operate to extremely high standards, however on occasion goods can get damaged in transit.

All orders leave our warehouse facilities in perfect condition after checking by the line manager and supervisor these goods are photographed prior to loading on the delivery vehicle.

If you see or suspect damage of any description, then please do the following within 48 hours of receiving your order.

– Take an image of the damaged tiles from a top down birds eye view – please note all damaged tiles must appear on 1 single image.

– Mark Damaged on the delivery note with signature

– Send image to sales@dps.co.uk

When ordering your goods it is important to allow 10% extra for cuts, waste and breakages, 10% of breakages is usually acceptable. In the Stone Industry, the first 5% of damages are not covered for any replacement, it is industry standard that is not uncommon for a small nominal 5% or less of the goods to incur the occasional chip or damage within the transportation of your goods.

…………………………………………………………………………………………………………………………………