Pallet
1000kgs Max Weight with pallet icon similar to Melton Stone
We use standard pallets 1200mm x 1000mm with a max total weight 1000kgs. All our deliveries are done on kerbside only with a manual pump truck using a tail-lift vehicle.
Delivery Vehicle Tail Lift Only
18 Tonne with tail lift with icon similar to Melton Stone
All deliveries are kerbside deliveries using a 18 Tonne tail lift delivery vehicle. they are then moved onto the kerbside using a manual pump truck. Delivery drivers are not legally insured to enter your property boundary without consent of the homeowner, the goods may be off loaded onto your driveway with the homeowners permission, however this agreement is strictly between yourself and the delivery company.
Vehicle Access – 3 icons similar to Melton Stone
3m Wide
Obstacle free
Hard flat surface
Our Vehicles must have sufficient access to your property, this means that it must be wide enough (3m wide). All road surfaces must be Tarmac, block paving or concrete we do not operate or soft/loose ground gravel, type 1 aggregate and soil surfaces. If an item cannot be delivered for any of the above reasons then a re-delivery charge will apply. It is the buyers responsibility to inform us about any access problems prior to placing your order.
Delivery Times
Estimated delivery times are scheduled for Monday-Friday between hours of 9am -5pm. Please allow 3-5 working days from placing your order.
Delayed Deliveries
We having your goods on site before commencing any work or hiring any workmen. We recommend 7 days before the commence start date, 99% of the time all our goods are delivered within the agreed timescale, but due to unforseen circumstances such as: vehicle breakdowns, access issues that could include, road closures, parked cars, roadworks etc we shall be under no liability for any delay or failure to deliver the products within the estimated timescale. You are not entitled to any compensation for any delayed reasons.
Accepting Your Delivery
Please ensure that a responsible person is present upon delivery to inspect, check and sign for your order. However, if nobody is going to be present to accept your delivery, we can still deliver your goods with the homeowners permission via email. On orders weighing over 3 tonne someone must be present to accept the delivery.
– Check your delivery to ensure all goods are on the order
– Inspect for any damages.
– If you suspect any damages the P.O.D must be signed as damaged.